Terms and Conditions

General

Your contract is with Mugs and Mats, Unit 28 Lonlas Business Park, Skewen, Swansea SA10 6RP

Mugs and Mats reserves the right to refuse any orders that it deems in breach of copyright or unsuitable for sale to the general public.

In compliance with the Data Protection Act, your details will not be disclosed to any third party. However, Mugs and Mats may occasionally contact you with special offers or promotions.

We are unable to give refunds on items that have been printed to your agreed specifications. This is due to the personalised nature of the products. Your statutory rights are not affected.

In the unlikely event that you have a complaint, please e-mail sales@mugsandmats.co.uk We endeavour to respond to all complaints within 5 working days.

No Order submitted by you shall be deemed to be accepted by us unless and until confirmed by e-mail or in writing by us.

Nothing set out in these terms and conditions affects your statutory rights as a consumer.

These Terms and Conditions shall be governed, construed and interpreted in accordance with the laws of England and Wales.

Delivery

Items are dispatched within 7 – 10 working days. Although in practice it is normally sooner than this. Working days do not include bank holidays or weekends.

If your order is required for a specific date, please indicate this when placing your order so that we can do our best to ensure it arrives on time.

We will contact you by e-mail if the above time scales cannot be adhered to. If delivery cannot be made within 30 days of the given delivery date you will be entitled to either arrange a revised date or cancel the order and receive a full refund. If we are able to make delivery in advance of the given date we will contact you.

The delivery address given, must be a daytime address, as all packages need to be signed for. Please be precise about where you would like the Goods left if you are out when we deliver. Once the Goods have been delivered in accordance with your delivery instructions, you will be responsible for them.

We cannot be held responsible for failed delivery, where delivery was attempted, but failed due to an incorrect delivery address or because no signature could be obtained.

If a parcel is returned to us due to failed delivery. Delivery will have to be re-charged to send out the parcel again.

Currently we are only able to deliver to UK addresses. Please contact us to make special arrangements for international orders.

Delivery of the Goods shall be made by us or our carrier to the address for delivery shown in the Order Form.

If the order is a multiple order and we are unable to make delivery of the whole order but are able to deliver part we will contact you, informing you of this, and delivery will be on a mutually agreed date. In this instance delivery will be said to be made in instalments. Each delivery shall constitute a separate contract and any failure by us to deliver any one or more of the instalments in accordance with these conditions, or any claim by you in respect of any one or more instalments will not entitle you to treat the contract as a whole as repudiated.

Orders

The quantity, quality and description of the Goods will be those set out in your Order (if accepted by us).

Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area and your Payment Card is authorised for the transaction.

You or we are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the Goods appearing on our website.

You shall be responsible for ensuring the accuracy of the terms of any Order submitted by you, and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with its terms.

The quantity, quality and description of and any specification for the Goods shall be those set out in the relevant pages of this site.

We reserve the right to make changes in the specification of the Goods which are required to conform with any applicable statutory or EC requirements

Price of the goods

The price of the Goods shall be the price set out on the relevant page of this site. We reserve the right to change the prices set out on this site provided that if we accept an order from you the price for the goods will be the price set out in the relevant range at the time the order is placed.

If the price of the Goods increases between the date we accept your Order and the delivery date, we will let you know and ask you to confirm by e-mail/in writing that the new price is acceptable. If it is not acceptable then you will, of course, have the option of cancelling the order.

The price of the Goods does not include insured postage or packaging. There will be an additional charge made relative to the size and amount of Goods insured for postage and packaging. This charge will be clearly shown on the Order form.

The total price is exclusive of any applicable value added tax.

Terms of payment

Estimates are based on the Seller's current costs of production and, unless otherwise agreed in writing, are subject to amendment to meet any rise or fall in such costs that have taken place by the time of delivery

Upon providing us with details of the Payment and submitting the Order you:

confirm and undertake that the information contained within the Order is true and accurate

If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Order or suspend any further deliveries to you. This does not affect any other rights we may have.

Where Goods are returned by you in accordance with your rights under the provisions stated above, we shall credit the Payment with the appropriate amount.

Variations

We reserve the right to amend these terms and conditions from time to time. The new version will be posted on our website. All orders from the date of posting onwards will be governed by the new version.

Warranties and liability

Terms and conditions of this contract do not affect any additional rights you may have under a manufacturer’s warranty/guarantee. These are rights given to you by the manufacturer in addition to your statutory rights. Any additional rights given to you by the manufacturer in respect of Goods purchased are not incorporated into this contract.

As a consumer you have statutory rights regarding the return of defective Goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. The terms and conditions of this contract do not affect your statutory rights. For further information regarding these rights contact Trading Standards or Citizens’ Advice Bureau.

IMPORTANT NOTICE: TIME LIMIT FOR NOTIFICATION OF CLAIMS
You are asked to examine the goods as soon as reasonably possible after delivery. Any claim by you based on any defect in the quality or condition of the Goods or their failure to correspond with specification must (whether or not delivery is refused by you) be notified to the company within 14 days from the date of delivery or within a reasonable time after discovery of the defect or failure if it was not apparent on reasonable inspection.

Where a valid claim in respect of Goods delivered is notified to us within 14 days of the delivery date, or within a reasonable time if not apparent on reasonable inspection, you are entitled to:
reject the Goods and receive a full refund;
or have the Goods (or the part in question) replaced free of charge.

Any claims made after 14 days of delivery or exceeding a reasonable time of discovery, we shall be entitled to either:
replace the Goods (or the part in question) free of charge or
at our sole discretion refund to you the price of the Goods (or a proportionate part of the price) and we shall have no further liability to you.

In the event that you are using the supply address in part for commercial purposes then no liability for loss of profits or other economic loss arising out of a breach of this agreement can be accepted.

Subject to our obligations, and your rights under the Regulations, we shall not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the Goods if the delay or failure was due to any cause beyond our reasonable control.

Mugs and Mats makes no representations about the fitness for a particular purpose about any of the products or services purchased from the website.

Mugs and Mats does not accept liability for any indirect or consequential loss arising out of the use of the website or for any products or services purchased from the website.

Mugs and Mats attempts to ensure that the information available on the website at any time is true and accurate but cannot guarantee it will be error free.

Mugs and Mats does not make any warranty that the website is free from infection by viruses, trojans, worms or anything else that may have destructive properties.

Mugs and Mats does not accept liability for any errors and omissions and reserves the right to change information, specifications and descriptions of listed products and services.

Risk and property

As soon as we have delivered the Goods or services, you will be responsible for them. If you delay a delivery our responsibility for everything other than damage due to our negligence will end on the date we agree to deliver them, as set out in the contract.

Subject to the provisions of clause 48 and notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to you until we have received in cash or cleared funds payment in full of the price of the Goods. Goods supplied to you are not for resale.

It is illegal to reproduce unlicensed trademarks or logos, or any other copyrighted material, such as material from photographers, artists, authors and writers of original works, (unless you are the copyright holder) using Mugs and Mats. The exclusive use and reproduction of such images lie solely with the legal owners. Responsibility for determining copyright ownership lies entirely with you. We cannot accept any responsibility for breach of copyright.